Refund and Exchange Policy
We want you to shop with confidence at Allora Nest. Please read our exchange policy below.
Defective or wrong item
If you receive a defective item or the wrong item, please contact us on WhatsApp (0347 0090250) within 7 days of delivery. Share your order details and a clear photo or video of the issue, and we will arrange an exchange for the correct or a replacement item, subject to stock.
How to exchange
Message us on WhatsApp first — please do not send anything back without contacting us. Keep the item unused, unwashed and in its original packaging with all tags. We will guide you on the next steps.
Non-exchangeable cases
For hygiene and safety, used or washed baby clothes and worn jewellery cannot be exchanged. Change-of-mind exchanges are not offered.
Refunds
Our standard resolution for a defective or wrong item is an exchange. If a replacement is unavailable, we will discuss a suitable resolution with you on WhatsApp.
Contact
WhatsApp: 0347 0090250 · Email: hello.alloranest@gmail.com